At Joya 9 Games, protecting your personal information is our top priority. This Privacy Policy clearly outlines what data we collect, how it is used, and how it is kept secure.
At Joya 9 Games, every user's data is protected with the highest level of security. Learn about our 6 core commitments.
All data transfers on Joya 9 Games are secured with 256-bit SSL encryption. Your information is never transmitted to third parties in an unprotected state.
All documents submitted for identity verification are stored securely on encrypted servers and accessible only to authorized personnel.
Joya 9 Games never sells your personal information to advertisers or third parties. Your data is used solely to improve platform services.
We only use essential cookies. You can manage or delete cookies at any time through your browser settings — with no restrictions.
All your data is stored in accordance with international security standards. A data deletion process is in place for a defined period following account closure.
You have the right to view, correct, and delete your own data. Joya 9 Games is committed to respecting and supporting user data rights.
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SupportThis Privacy Policy Joya 9 Gamesapplies to all services on the platform. By using the platform, you agree to this Policy. Last updated: January 2026.
Joya 9 Games One of Bangladesh's most trusted online gaming platforms. We believe user privacy is a fundamental right — not just in words, but in practice. This Privacy Policy ("Policy") clearly explains what information Joya 9 Games collects about you, how it is used, who it may be shared with, and what rights you have over your own data.
By using Joya 9 Games's website, mobile app, or any of our services, you confirm that you have read this Privacy Policy in full and agree to its terms. If you do not agree with any part of this policy, we recommend discontinuing use of our services and reaching out to our support team.
Our Privacy Policy has been developed in line with international data protection standards. We operate with full transparency, and earning and maintaining your trust is our highest priority.
Joya 9 Games collects the following types of information to improve your service experience and ensure a safe gaming environment:
| Data Type | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration form & KYC |
| Contact information | Mobile number, email, address | Registration Form |
| Financial information | BKash/Nagad number, transaction history | Deposit & Withdrawal Process |
| Gaming activity | Game history, bet amounts, wins and losses | Platform Usage |
| Device Information | IP address, browser, operating system | Automatically |
| Cookie Data | Session tokens, preference settings | Browser Cookies |
Joya 9 Games never stores your full bank card number or password. Payment details are held solely in the form of encrypted tokens.
Joya 9 Games uses the information it collects solely for the purposes listed below — nothing more:
You can opt out of marketing emails or notifications at any time. Simply go to Account Settings and update your notification preferences.
Joya 9 Games never sells your personal information. However, limited data may be shared in the specific circumstances outlined below:
Your data is not shared with any third parties beyond those listed above. Any sharing is carried out solely for defined purposes and under strict confidentiality agreements.
Joya 9 Games uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.
Types of cookies we use:
You can disable non-essential cookies through your browser settings, though some features may become limited.
Joya 9 Games uses industry-leading, state-of-the-art technology to keep your data safe. The key components of our security framework are:
Please note that no online platform can guarantee 100% security. We strongly recommend using a strong password, never sharing it with anyone, and reporting any suspicious activity to us immediately.
If you suspect a security issue, immediately contact [email protected]. Our security team will respond within 24 hours.
Joya 9 Games believes you should have full control over your own data. Your key rights are outlined below:
You may request access to the information we hold about you at any time.
If any of your information is incorrect, submit a correction request and we'll take prompt action.
After account closure, your data will be permanently deleted within the designated retention period.
You may request that we limit or stop processing your data under certain circumstances.
You can request an export of your data in a readable format.
You have the right to opt out of promotional emails and notifications at any time.
To exercise these rights [email protected]to reach us by email. We will respond within 30 business days and take action upon verifying your identity.
Joya 9 Games works with a select group of trusted third-party technology providers to operate the platform. These providers are granted only limited access to data for specific purposes and are bound by strict confidentiality agreements.
These third parties may not use your information for their own marketing or any other purpose. Joya 9 Games is not responsible for the privacy policies of external websites. If you click on an outside link, that site's own policy will apply.
Joya 9 Games retains your data only for as long as necessary. Retention periods depend on the type and purpose of the data:
Once the designated retention period ends, your data is securely deleted or anonymized so you can no longer be identified.
Joya 9 Games strictly prohibits anyone under 18 from registering or participating on the platform. This is non-negotiable.
Joya 9 Games does not knowingly collect data from minors. Age is verified at registration, and identity is confirmed through the KYC process.
If we discover that a minor has created an account using false information, that account will be immediately suspended and all associated data will be deleted. If you become aware of a minor using our platform, please contact [email protected]to notify us.
Joya 9 Games reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you through the following methods:
Continued use of the platform after any changes constitutes your acceptance of the updated Policy. If you do not agree to the new Policy, you may request account closure.
Date of last update to this document: January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please get in touch with us:
Our support team is available in Bangla and always handles your privacy with respect.
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